Tuesday, November 23, 2010

Ahhh....I Think We're All in Now!

Hopefully we can all blog now. Jeff Albright and O'Brien were supposed to have worked their magic, so blog away!

1 comment:

  1. I liked Wood's approach -- studying what's working rather than what's not -- again focus on the bright spots. Wood discovered the nurses reasons for staying in their jobs even though overworked and beaten down. It was one of identity -- all were loyal to the profession of nursing. But again, I believe the turning point was not to over analyze the situation -- the administrators began to help recognize people for extraordinary work. This produced impact beyond their original thoughts -- surveys showed improved ratings on patient satisfaction -- the end goal.

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